Check out some of the most frequently asked questions (FAQ) we encounter about Event Help Online. Or if you still have questions, get in touch with us via our Contact page.
Mr. Pet Place is your online destination for high-quality gadgets, toys, and accessories for cats and dogs. We enhance pet and owner experiences with innovative products that promote play and well-being. You can see all products currently on offer in our Shop.
We accept a variety of major credit and debit cards: Visa, Mastercard, American Express, JCB and UnionPay. Additionally, you can conveniently pay with digital wallets like Apple Pay and Google Pay.
Absolutely nothing, no matter where you are! We are pleased to offer free shipping worldwide for all orders.
That depends on your location, but we always strive to ship as soon as possible with fast shipping. For more infos on shipping, please see the Shipping Details tab on each product page.
Yes, once your order has been shipped, you will receive an email with the tracking number and link to monitor the progress. Alternatively, you can check on our Track Your Order page.
To be eligble, items must be returned within 30 days of the purchase date and products must be unused, in their original packaging, and include all tags and accessories. To iniate a return, visit Returns & Refunds.
Yes, possible! For more details on refund eligibility, please see Returns & Refunds.
That depends on how fast you ship and we receive your product and then whether you want a different product or a refund. For refunds, usually within 5-7 business days, but please check with your bank for further details.
We are sorry to hear this. We pack our products in quality packaging, but unfortunately it still can happen. If you receive a defective or faulty product, please contact us within 7 days of receipt. For more details on the process, please see our Returns & Refunds page.
Usually not, no. This is because we process and ship orders as fast as possible. If you feel like you made a mistake ordering or there is an issue, shoot us an email and we’ll try our best to accommodate you.
Yes, most of the time we do! Check our homepage, or alternatively sign up to our email newsletter (bottom of this page), to stay up to date on the latest offers directly by email.
The best way to reach Mr. Pet Place is through our email, live chat or inquiry form options on our Contact page. If your question is related to a product or order, please include these details. We’re here to help!